Privacy Policy

Who we are

This website is run by U.S. Property Help ("we," "us," or "our"), a private real estate company. We are not your lender, a law firm, or a government agency. This policy explains what information we collect on this website, how we use it, and the choices you have.

What we collect

Information you give us. When you fill out our form, call us, or email us, we collect what you share, such as:

• Your name, email address and phone number
• Your property's address, city, state and zip code
• The property reference code from a letter you received
• Anything you choose to tell us about your situation

Information collected automatically. Like most websites, ours collects basic technical information when you visit, such as your browser type, device, the pages you view, the site that sent you here, and your general location based on your IP address. We use cookies, pixels and similar tools to do this.

Public records. If you received a letter from us, it was based on public records, such as property and court filings, which anyone can view.

How we use it

• To contact you about your property and the options that may be available to you
• To answer your questions and follow up on your request
• To match your form to the letter we sent, using your reference code
• To run, protect and improve this website
• To meet our legal obligations

How we contact you

We may contact you by phone or email using the information you give us. You can ask us to stop at any time by telling us on the call, replying to our email, or contacting us using the details below. We do not send text messages to people who reach us through this website unless they separately agree to receive them.

Who we share it with

We do not sell your personal information. We share it only:

• With service providers who help us run our business, such as our website host, our customer records system and our phone and email providers. They may use it only to provide those services to us.
• With real estate professionals we work with on your property, such as a title company or closing attorney, only if you choose to move forward with us.
• When the law requires it, or to protect our rights, our users or the public.
• If our business is sold or merged, as part of that transaction.

Cookies and your choices

You can set your browser to block or delete cookies. Some parts of the site may not work as well if you do. Our website does not currently respond to "Do Not Track" signals.

How long we keep it

We keep your information for as long as we need it for the reasons above, or as long as the law requires, and then delete it or make it anonymous.

How we protect it

We use reasonable safeguards to protect your information. No website or system is completely secure, so we cannot promise that your information will never be accessed without permission.

Your rights

Depending on the state you live in, you may have the right to ask what personal information we have about you, to correct it, to delete it, or to opt out of certain uses. To make a request, contact us using the details below. We will not treat you differently for making a request. We may need to confirm your identity first.

Children

This website is for adults. We do not knowingly collect information from anyone under 18.

Other websites

Our site may link to other websites, such as a HUD-approved housing counselor. We are not responsible for how those sites handle your information.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

U.S. Property Help
Phone: (727) 617-8300
Email: [email protected]
Mail: 5053 Sunrise Dr S. St Petersburg, FL 33705